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Frequently Asked Questions

Find answers to common questions about our products and services

Products & Research

What are peptides in a research context?

Peptides are short chains of amino acids used extensively in biomedical and pharmaceutical research. They serve as tools for studying receptor binding, cellular signaling, metabolic pathways, and more. All Casmo products are supplied exclusively for qualified research use.

Why is peptide research expanding rapidly?

Peptides offer high specificity and low toxicity profiles, making them ideal candidates for studying targeted biological mechanisms. Advances in synthesis and analytical testing have made research-grade peptides more accessible and reliable than ever.

What quality standards does Casmo follow?

Every batch undergoes independent third-party testing including HPLC analysis, mass spectrometry, and sterility verification. We guarantee 99%+ purity on all products and provide a Certificate of Analysis with every order.

How should research peptides be stored?

Lyophilized peptides should be stored at -20°C for long-term storage or 2-8°C for short-term use. Once reconstituted, peptides should be kept refrigerated and used within 4-6 weeks. Avoid repeated freeze-thaw cycles and exposure to light.

Do you provide Certificates of Analysis?

Yes. Every batch ships with a COA verifying purity, identity, and potency. You can also request documentation through our COA page at any time.

Orders & Shipping

What is your shipping and processing time?

Orders are processed within 0-2 business days. Standard shipping takes 3-5 business days from fulfillment. All orders ship with tracking and include free shipment protection.

What payment methods do you accept?

We accept all major credit and debit cards processed securely through Stripe. All transactions are encrypted and PCI-compliant.

How do I track my order?

Once your order ships, you'll receive a tracking number via email. You can also check your order status anytime using the Track Order page on our site.

Can I modify or cancel my order?

Orders can be modified or cancelled before they enter fulfillment. Once processing has begun, changes may not be possible. Contact support as soon as possible if you need to make changes.

Do you offer shipment protection?

Yes. Every order includes free shipment protection. If your package is lost, damaged, or stolen in transit, we'll reship it at no cost to you.

Eligibility & Legal

Who can purchase from Casmo?

Purchases are intended for qualified laboratories, authorized researchers, and institutions in permitted jurisdictions. By placing an order, you confirm you are authorized to purchase research materials.

Are your products for human consumption?

No. All products are sold strictly for research, laboratory, and educational purposes only. They are not approved for human consumption, veterinary use, or any therapeutic application.

Do I need to provide credentials to purchase?

We do not currently require credentials at checkout. However, by purchasing you agree to our Terms of Service and confirm all products will be used in accordance with applicable laws and regulations.

Research Use Disclaimer

All products sold by Casmo Health are for research purposes only and are not intended for human consumption. By purchasing, customers confirm they are qualified researchers or authorized to purchase for legitimate research purposes.

Still have questions?

Our support team is available to answer any questions you have about our products, ordering process, or research applications.

Contact Support